Electronic Compliance Rules for Banks & Financial Services Firms:

Rules & Tools, Policies & Best Practices for Cost-Effective, Comprehensive Email and Web Compliance

When it comes to email and web management, financial institutions have long been aware of the pressing need for legal and regulatory compliance-and the steep cost of noncompliance. The list of banks, credit unions, and financial services firms that have been penalized for email and Internet mismanagement reads like a who's who of the financial services industry. It's not uncommon for regulatory bodies including the SEC and FINRA, as well as federal and state courts to impose multi-million-dollar fines and judgments on banks and financial services companies that mismanage email content, have inadequate record retention policies and procedures in place, or fail to turn over subpoenaed email and other electronically stored information (ESI) in a timely and trustworthy-legally compliant-fashion.

Financial institutions cannot afford to play fast and loose with legal and regulatory compliance. In this program, Nancy Flynn, author of The Social Media Handbook, The ePolicy Toolkit, The e-Policy Handbook and executive director of The ePolicy Institute, reveals why (and how) banks, credit unions, and financial services firms must develop and implement strategic email and web compliance management programs that combine formal policies with employee education and proven, reliable technology designed to deliver cost-effective, comprehensive compliance with the ever-increasing guidelines set forth by courts, legislative bodies, and regulatory entities. The alternative? Face potentially costly consequences including protracted litigation, stiff regulatory fines, reputation-shattering security breaches, malicious intruder attacks, lost productivity, business interruptions, and public embarrassment should a workplace lawsuit be filed, a regulatory investigation be launched, or the media get wind of a particularly salacious electronic disaster story.

HIGHLIGHTS: WHAT PARTICIPANTS WILL LEARN

• How to communicate compliantly. Gain an understanding of the real-world risks associated with electronic business communications-litigation, regulatory investigations, security breaches, lost productivity, negative publicity, employment termination, and so on.
• Gain an appreciation for electronic rules and policies-and why it is essential to comply with employers' formal ePolicies.
• How to write and implement ePolicies, based on best practices.
• How to communicate clearly, compliantly, and effectively with internal and external audiences via email and other electronic communications tools.
• Electronic record retention & disposition: the foundation of strategic compliance management.
• Why & how you must preserve, protect & produce electronic business records created by email, texting, social media, and other electronic business communications tools.
• Distinguishing business-critical email & ESI from insignificant, transitory messages.
• Record retention risks & rules in the age of social media & mobile devices.
• Legal risks & rules: complying with e-discovery, understanding Federal Rules of Civil Procedure, protecting & preserving ESI in a legally compliant fashion, facing costly penalties & sanctions for noncompliance.
• Regulatory risks & rules: knowing & complying with government & industry record retention guidelines.
• How to choose the "right" communications channel and tone to communicate.
• How to anticipate (and in some cases prevent) potentially costly legal liabilities, regulatory disasters, security breaches, PR nightmares, and other electronic risks.
• Best practices to help ensure legal, regulatory & organizational compliance.
• Content rules designed to enhance online communication and reduce risks.
• Personal use rules designed to minimize legal risks and maximize productivity.
• The 3Es of electronic risk & compliance management.
• Monitoring: reconciling privacy expectations with legal realities.
• Learning from real-life disaster stories.
• Expert advice, best practices & policy tips that you can implement immediately.

Snooping Bosses: Think Your Employer Is Checking Your Email, Web Searches, and Voice Mail? You're Probably Right. Nancy Flynn discusses monitoring in Time.

Should Companies Monitor Their Employees' Social Media? Monitoring advocate Nancy Flynn debates a leading privacy proponent in The Wall Street Journal.

What to Think About Before You Hit Send. Nancy Flynn discusses workplace email in The New York Times.

The Perils of Email. Nancy Flynn discusses electronic risks, policies & best practices in Fortune.

Contact Nancy Flynn to discuss your training needs, get a quote, and schedule your program.